Center for IT Research and Expertise at the Russian Academy of National Economy and Public Administration under the President of the Russian Federation, Russia
The task: to develop a proposal of optimization for 15 regional and municipal public services, and agreed on it with the Ministry of Digital Development, Communications and Mass Communications of the Russian Federation.
The order of regional and municipal public services can be established by each region or municipality in the Russian Federation. Regional government doesn't answer to the federal government, and this is because the federal government can't establish a uniform procedure for granting this service. We can affect to this service only by federal laws or arrangements with regions and municipalities. There are 85 regions and about 15,000 municipalities in the Russian Federation.
- I collected information about procedure for granting these services by telephone and video calls, meeting and close cooperation with pilot regions.
- I made "as is" models.
- I developed "to be" models and agreed on it with the Ministry.
- I took part in a meeting as a Ministry representative with other federal ministries.
The result are "to be" models was developed for all 15 services. These models allowed to decrease the count of documents, which the applicant must bring, and decrease the count of applicants' visits. The part of these proposals is adopted by laws and introduced in regions.
The duration of the work for this project is 2 years.